Are you wondering about the benefits of improving your lawyer-client relationship?
The lawyer-client relationship is a unique one. You are getting paid to be by your client’s side, protecting them, advising them, and acting as their confidant to many of their deepest darkest secrets.
You need them to trust you implicitly, so you can do the job you were paid to do.
So how do you improve your lawyer-client relationship? By listening, keeping everything as confidential as possible, and by not making promises you cannot keep.
If you are wondering about the benefits of improving your lawyer-client relationship, this short and simple guide is for you.
1. Let Your Client Tell Their Story
The first step for improving your attorney-client relationship is to let your client tell their story. It’s important that they tell their story in their own words. By telling their story they start to trust you, which will be helpful down the road.
2. Don’t Use Industry Jargon
In attorney-client relationships, try not to use industry jargon. It may seem professional to use legal phrases and more, but it’s confusing and frustrating to the client. Speak in plain English when speaking to the client.
3. Be Available When You Say You Are
A great tip for how to improve lawyer-client relationships is to be available when you say you are. There is nothing worse than calling a lawyer, expecting him to be there, and getting no response. Make sure you are available during your business hours for clients.
4. Respect the Client’s Time
Another big one in the lawyer-client relationship is to respect the client’s time. If you scheduled a call for 2:00, be available at 2:00. The client’s time is important too and you should always remember that.
5. Keep the Details of the Case Confidential
A big one in the legal profession is to keep the details of the case confidential. This is not only your sworn legal duty, but it’s professional as well. No matter how juicy the details of the case, make sure to keep them confidential.
6. Be Honest if You Don’t Know the Answer
It’s important to always be honest if you don’t know the answer. Rather than fumble around and say a lot of word salad, just say that you don’t know. You can always go and check the legal cases about it and get back to the client as soon as possible.
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These Are the Benefits of Improving a Lawyer-Client Relationship
Follow these steps to improve your lawyer-client relationship.
Start by letting the client tell their story, in their own words. You should also avoid using industry jargon, be available when you say you are available, and respect the client’s time. Keep the details of the case confidential, be honest if you don’t know the answer, and don’t make promises you can’t keep.
If you follow these steps you are sure to improve your client-lawyer relationship.
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