The document reveals that workers should first run a diagnostics test to see if the customer’s Face ID issues could be fixed with a rear camera repair. If that doesn’t change the case, the employee should simply implement a whole unit replacement, giving the customer a new phone.
While improving the rear camera to fix Face ID difficulties may seem unreasonable. This isn’t the first experience we’ve heard of it. Several other users on various post threads have recorded that when their rear camera falls and Face ID also fails.
This user has seen that features such as a pano, slow-mo, and time-lapse yet performed, but everything other did not. Moreover, when the person would try to use Face ID, they would see a message seeing “Face ID is not available, try again later.”
The support document issued this weekend apparently makes it a regular process for Genius Bar operators. They have to first examine the diagnostics of the rear cameras and strive repair there. Before, moving through the replacement process. Apple has said this is “in order to provide the best customer experience.”
iPhone X user had their device restored by an Apple Store, with the Genius Bar employee telling that the True Depth camera and telephoto camera lens are attached. Let us see what they do to improve it properly.