Cayzu Help Desk :With Cayzu, you can automatically assign emails based on the subject or description, so tickets always go to the right person or department.Plus, you’ll be able to keep your support team’s inboxes under control with custom rules.
For instance, Cayzu can close a ticket automatically and notify the customer if they don’t reply within a certain time period.The platform’s built-in SLA rules mean you’ll never miss an urgent ticket—get notified right away if an urgent ticket isn’t resolved within your set time period.
Cayzu makes team collaboration smoother than ever by getting rid of the guesswork.Help desk teams can add internal notes to tickets to privately collaborate and share information that’s not visible to the customer.You’ll make collaboration seamless with Cayzu’s intuitive workflow of quick actions, one click assign and resolve features, and more.
Cayzu gives you the insights you need to see trends, operations data, and key support metrics in real-time—like your very own crystal ball.Elegantly designed dashboards and reports provide you and your support team all the critical information needed to react quickly to any customer issues.
With Cayzu, you can give your customers the ability to help themselves by finding answers to their questions and tracking their inquiry status.By creating an extensive knowledge base, you can centralize all your answers and solutions in one spot so customers can get support without asking an agent.
Your help desk staff told us to tell you your customers aren’t the only ones that need support. Cayzu offers all the tools you need to provide best-in-class customer service with an easy to use, all-in-one help desk solution.