Apple has educated store workers and approved specialist organizations that it will in a few cases perform repairs for disconnected or harmed HomePod links, as per an inner reminder acquired by 9to5Mac.
Apple portrays harmed or isolates links for HomePod as something it hopes to be an “uncommon example” for clients, yet it has a strategy set up to perform repairs at a cost.
Apple Store representatives and approved specialist organizations have been given documentation to analyze the issue for repair, requiring the gadget passes Apple’s typical Visual Mechanical Inspection screening to ensure the HomePod is generally in working request and hasn’t been messed with by the client. To be qualified, Apple workers will hope to ensure there is no conspicuous client caused physical harm to the HomePod walled in area, or harm within the HomePod’s energy line connector or to the line itself including fluid harm.
Repairs for harmed and segregated links won’t be finished by Apple store workers or approved repair shops. Rather, units that meet Apple’s criteria for a repair will be sent in to Apple’s nearby repair offices. Link repairs are not secured under AppleCare+ and will cost qualified clients $29 USD in the US, $39 AUD incl GST in Australia, and 25 GBP incl VAT in the UK.
This is the main equipment repair that Apple gives off an impression of being performing for the HomePod at present with most different issues requiring a full unit substitution either under guarantee or for a $279 out-of-guarantee cost to the client.
Not secured by AppleCare+ is anything that is named restorative harm with Apple’s guide for store representatives taking note of imprints, misshapening, markings, yellowing and recolors being normal wear and tear that is ineligible for repair. For some other equipment issues secured under guarantee or AppleCare+ other than the link, Apple will in many cases play out an entire unit substitution.