Juphy Review: Social Inbox for Collaborative Teams. Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Your days of logging in and out, over and over again, are over! Manage all customer engagement in real time in one place, speeding up the customer support process. With a single click, quickly respond to direct messages, mentions, reviews and comments on Juphy’s dashboard. The biggest problem that delays customer support is the poor internal communication. Communicating via email delays ticket resolution time by an average of 4 hours. Collaborate on tickets with a collaborative tool like Slack. Create your support team, set up permissions, assign and chat in real time on incoming messages or tickets.
Juphy is a collaborative customer service tool that works with Twitter, Facebook, Instagram, YouTube and more to allow its brands to manage all their mentions, comments, direct messages in one inbox. Not only is switching channels a pain for your reps, but it’s also a recipe for missing important comments or messages that keeps your customers from getting quality support. Lucky for you, the days of juggling questions and support requests across platforms are over thanks to this single inbox solution.
Juphy aggregates all social mentions, direct messages, comments in one place to provide you simple and affordable customer support solution. The tool especially crafted for support teams. Juphy has all required basic features for customer support. In addition, Juphy provides sentiment analysis solution for your aggregated data so you can easily measure your user engagement rates and effects.
The main difference of the tools is keeping messages as a conversation structure. Thus, you can undestand your social audience needs better and you never miss a main idea of the conversations. We call it as “Conversational User Interface” in this case you can both get benefit from Juphy as a monitoring tool or a moderation tool.
- Quickly respond to all your organization’s social messages, comments, and reviews in one single inbox
- Alternative to: Front and Buffer Reply
- Measure your customer support performance with actionable, easy-to-read reports based on your customer interaction data
Named as a “High Performer” in G2’s Social Customer Service Category for Winter 2021, Juphy simplifies social customer service and saves time for support teams. The award-winning tool enables organizations to manage and respond to all social conversations in a unified inbox.
Use the auto-tagging feature to set rules to automatically classify incoming messages based on sentiment or keywords to find and act on specific customer interactions. You can also search for specific customers or topics to quickly locate a message across social platforms.
Juphy makes it easy to communicate with customers by allowing you to respond to social messages and ticket requests directly from the dashboard. You can also talk to team members directly on the platform, making it faster and easier to solve customer inquiries.
Juphy’s automated reports help users dominate the entire customer support workflow. View stats like total messages sent, tickets, resolved, and average first response time to get a better idea of how your customer support team functions. These reports make it easier to see where there are opportunities to improve things like response time and productivity, so you can achieve ultimate customer satisfaction.
Juphy Product Features
Every second you spend switching between browser tabs and fumbling over ALL the passwords is another second you could’ve spent addressing customer messages. With Juphy, you can consolidate support requests and questions in one cross-platform social inbox that makes collaboration a piece of cake.